{"id":1786,"date":"2020-03-09T09:19:18","date_gmt":"2020-03-09T14:19:18","guid":{"rendered":"https:\/\/www.slidup.com\/ca\/?page_id=1786"},"modified":"2022-05-17T15:26:27","modified_gmt":"2022-05-17T19:26:27","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.test.slidup.com\/ca\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<h2>1.Introduction<\/h2>\n<p>These General Terms and Conditions of Sale apply (&#8220;<strong>Conditions<\/strong>&#8220;), without restriction or reservation, to all sales concluded by Mantion NA Inc (&#8220;<strong>Seller<\/strong>&#8220;) with non-professional buyers (&#8220;<strong>customers<\/strong> or <strong>clients<\/strong>&#8220;) wishing to acquire the products offered for sale by the Seller (&#8220;<strong>Products<\/strong>&#8220;) on the <a href=\"https:\/\/www.slidup.com\/ca\">www.slidup.com\/ca<\/a> website (&#8220;<strong>website<\/strong>&#8220;).<\/p>\n<p>In particular, they specify the condition of orders, payments, deliveries and the management of possible returns of the <strong>Products<\/strong>. The <strong>Products<\/strong> offered for sale on the <strong>website<\/strong> are mainly the following: sliding systems for cupboard doors, partition doors and glass doors.<\/p>\n<p>These <strong>Conditions<\/strong> apply in exclusion of all other provisions, including those applicable to sales in stores or through other distribution and marketing channels.<\/p>\n<p>These <strong>Conditions<\/strong> are accessible at any time on the <strong>website<\/strong> and will prevail in the event of any contradiction.<\/p>\n<p>The <strong>customer<\/strong> declares to have read and accepted them by ticking the box provided for this purpose before placing the order online as well as the <strong>Conditions<\/strong>.<\/p>\n<p>In any case, by using this <strong>website<\/strong>, the <strong>customer<\/strong> is bound by these <strong>Conditions<\/strong>, even if the <strong>customer<\/strong> fails to read them or no purchase has been made. The <strong>Seller<\/strong> reserves the right to update or modify these <strong>Conditions<\/strong> at any time without notice.<\/p>\n<p>The <strong>customer<\/strong> acknowledges having the required capacity to contract and acquire the <strong>Products<\/strong> on the <strong>website<\/strong>. As these <strong>Conditions<\/strong> may be subject to subsequent modifications, the version applicable to the <strong>customer&#8217;s<\/strong> purchase is that in force on the <strong>website<\/strong> on the date the order is placed.<\/p>\n<h2>2. Use of the website<\/h2>\n<p>The <strong>customer<\/strong> agrees to use the <strong>website<\/strong> for legitimate purposes and not for illegal or unauthorized purposes, including in violation of an <em>Intellectual Property Act or Privacy Act<\/em>. By accepting the <strong>Conditions<\/strong>, the <strong>customer<\/strong> represents and warrants that he or she is at least of the age of majority in his or her state or province of residence and is legally capable of entering into a legally valid contract.<\/p>\n<p>The <strong>customer<\/strong> agrees not to use the <strong>website<\/strong> for any activity that would constitute a civil or criminal offence or that would contravene any law. The customer agrees not to attempt to interfere with the network or security features of the <strong>website<\/strong> or to gain unauthorized access to the system. <strong>Customer<\/strong> also agrees not to allow internet crawlers to archive content or information on the <strong>website<\/strong> without the express written permission of the <strong>Seller.<\/strong><\/p>\n<p>The <strong>customer<\/strong> agrees to provide accurate personal information such as email address, mailing address and other contact information to enable the Seller to process the order or to contact him if necessary.\u00a0 The <strong>customer<\/strong> agrees to promptly update his or her account and information. He or she authorizes the <strong>Seller<\/strong> to collect this information and use it to communicate with him or her in accordance with the Privacy Policy.<\/p>\n<h2>3. Offer<\/h2>\n<p>The main characteristics of the <strong>Products<\/strong> and in particular the specifications, illustrations and indications of dimensions or capacity of the <strong>Products<\/strong> are presented on the <strong>website<\/strong>.<\/p>\n<p>The <strong>customer<\/strong> is required to take note of this before placing an order and to ensure that the order meets his needs. The choice and purchase of a <strong>Product<\/strong> are the sole responsibilities of the <strong>customer<\/strong>. The <strong>Products<\/strong> are described and presented with the greatest possible care and accuracy. In any event, the photographs on the <strong>website<\/strong> are not contractual and are provided for information purposes only.<\/p>\n<p>Indeed, considering the graphic resolution adopted by the <strong>customer<\/strong> on his computer or computing devices, the shade of the <strong>Products<\/strong> presented on the <strong>website<\/strong> may present a certain variation. The <strong>customer<\/strong> is required to refer to the description of each <strong>Product<\/strong> in order to know the essential properties and particularities.<\/p>\n<p><strong>Product<\/strong> offers are valid as long as they are visible on the <strong>website<\/strong>, within the limit of available stocks, as indicated when the order is placed. It is specified that when the <strong>Product<\/strong> proves to be unavailable after the order has been placed, the customer is informed by email as soon as possible. The <strong>Products<\/strong> presented on the <strong>website<\/strong> are offered for sale for the 10 provinces and 3 territories of Canada.<\/p>\n<p>The <strong>Seller<\/strong> reserves the right to: (a) correct any error, inaccuracy or omission on the <strong>website<\/strong> at any time without notice or obligation to the <strong>customer<\/strong> or any other person; (b) change, at any time, the <strong>Products<\/strong> advertised or offered for sale on the <strong>website<\/strong>, the prices, charges, fees and specifications of such <strong>Products<\/strong>, as well as any promotional offers and Web content without notice or obligation to the <strong>customer<\/strong> or any other person; (c) limit the quantities offered for sale or sold to a <strong>customer<\/strong>.<\/p>\n<h2>4. Price<\/h2>\n<p>The price, in <em>Canadian dollars<\/em>, of each <strong>Product<\/strong> is indicated in the corresponding <strong>Product<\/strong> sheet. The shipping costs of the <strong>customer&#8217;s<\/strong> order will be indicated to the <strong>customer<\/strong> at the beginning of the ordering process. In addition, once the order has been validated, the prices and costs will remain accessible in the &#8220;Account Access&#8221; section of the <strong>website<\/strong>. <em>The sum due is payable at the time of the order, in full and in a single instalment.<\/em><\/p>\n<p>The <strong>Seller<\/strong> reserves the right to modify the prices of the <strong>Products<\/strong> presented on the <strong>website<\/strong>. However, the <strong>Products<\/strong> will be invoiced to the <strong>customer<\/strong> based on the prices in force at the time of the validation of the order.<\/p>\n<h2>5. Payment<\/h2>\n<p>The payment is fully secured thanks to an HTTPS encrypted connection that protects the banking data and the confidentiality of the information that the <strong>customer<\/strong> transmits to the Seller on the <strong>website<\/strong>.<\/p>\n<p>The &#8220;<strong>Padlock<\/strong>&#8221; icon appears in the browser&#8217;s address bar during payment. This security lock is a symbol that proves that the connection is secure.<\/p>\n<p>The <strong>customer<\/strong> has the possibility to pay for his orders using different payment methods.<\/p>\n<h4>By credit card:<\/h4>\n<p>The <strong>customer<\/strong> guarantees that he is fully entitled to use the payment card provided for the payment of his order and that this card gives access to sufficient funds to cover all costs resulting from the use of the <strong>Vendor\u2019s<\/strong> services.<\/p>\n<p>The following can be used:<\/p>\n<p><strong>Cards issued by VISA, MASTERCARD or AMERICAN EXPRESS.<\/strong><\/p>\n<p>All of the above-mentioned cards are hereinafter referred to as the generic term &#8220;<strong>card<\/strong>&#8220;.<\/p>\n<p>Depending on the date of the order, a request to debit the customer&#8217;s bank account will be sent within 3 days to the customer&#8217;s bank. The order will be considered effective after confirmation of the agreement of the bank payment centres.<\/p>\n<p>In accordance with the regulations in force and to ensure the security and confidentiality of their information, the <strong>Seller<\/strong> does not memorize the bank details of its <strong>customers<\/strong>.<\/p>\n<p>It is therefore up to the <strong>customer<\/strong> to save and print his payment certificate if he wishes to keep his bank details relating to his transaction.<\/p>\n<p>The <strong>website<\/strong> is equipped with an online payment security system allowing the <strong>customer<\/strong> to encrypt the transmission of bank data.<\/p>\n<p>The <strong>customer<\/strong> will have to indicate his card number, the month and year of expiry mentioned on it, as well as the cryptogram on the back and then validate his payment. The security system is based on the 3D Secure system with a request for payment authorization from the <strong>customer&#8217;s<\/strong> bank.<\/p>\n<p>A payment order made by electronic means may not be cancelled. Consequently, the payment of the order by the <strong>customer<\/strong> is irrevocable, without prejudice to the <strong>customer&#8217;s<\/strong> right to exercise his right of withdrawal or subsequent cancellation of the order.<\/p>\n<p>The transfer of ownership of the <strong>Product<\/strong> to the <strong>customer<\/strong> will only take place when the <strong>Seller<\/strong> has received full payment of the price.<\/p>\n<h4>By Paypal<\/h4>\n<p>Paypal helps protect card information through its online payment system and its security and fraud prevention system.<\/p>\n<p>The <strong>customer<\/strong> acknowledges having created his account on the Paypal platform and having accepted the terms and conditions of the Paypal website for its use.<\/p>\n<h2>6. Retention of ownership<\/h2>\n<p>The delivered <strong>Products<\/strong> remain the property of the <strong>Seller<\/strong> until full and effective payment of the invoice by the <strong>customer<\/strong> (effective collection of the payment by the <strong>Seller<\/strong>). These <strong>Conditions<\/strong> do not prevent the transfer to the <strong>customer<\/strong> of the risks of loss and deterioration from the time of delivery.<\/p>\n<h2>7. Availability of Products<\/h2>\n<p>In the event of total or partial unavailability of <strong>Products<\/strong> or services after the order has been placed, the <strong>customer<\/strong> will be informed by e-mail of the delivery of a partial order or the cancellation of the order. <em>The following options will be offered to the <strong>customer<\/strong>:<\/em><\/p>\n<ul>\n<li>Either to be delivered of a <strong>Product<\/strong> of equivalent quality and price, within the limit of available stocks. The costs of delivery of a new <strong>Product<\/strong> will be borne by the <strong>Seller<\/strong>.<\/li>\n<li>Either to be reimbursed the price of the <strong>Product<\/strong> or service ordered within 30 days of its request.<\/li>\n<\/ul>\n<h2>8. Delivery<\/h2>\n<h4>1. General enquiries<\/h4>\n<p>Orders are subject to stock availability. If an item is out of stock at the time the <strong>customer<\/strong> places the order, the <strong>Seller<\/strong> will notify the <strong>customer<\/strong> and refund the total amount of the order, according to the original method of payment.<\/p>\n<h4>2. Place of delivery<\/h4>\n<p>The <strong>customer<\/strong> must choose the place of delivery: at home, at the office, at a third person&#8217;s home, etc. In the event of the absence of the <strong>customer<\/strong> or a person capable of receiving the delivery at the address indicated by the <strong>customer<\/strong>, a delivery notice will normally be left in the mailbox, it will then be up to the <strong>customer<\/strong> to contact the carrier to agree on a new delivery date. The <strong>Seller<\/strong> shall not be held responsible for the costs inherent in a possible second delivery.In case of exceeding the storage time by the intermediary, the package will be returned to the <strong>Seller<\/strong>. Customer Service will therefore contact the <strong>customer<\/strong> for a possible reshipment and, without response from the <strong>customer<\/strong> within a reasonable period of time, will make a refund minus the return costs charged by the carrier.<\/p>\n<h4>3. Delivery time<\/h4>\n<p>The normal delivery time is 3 to 5 working days following the processing of the order. When a package leaves one of the Seller&#8217;s warehouses, it is sent by a carrier. When the carrier sends it, the customer is informed of this departure by sending an e-mail summarizing the Products shipped.The maximum delivery time is 30 days from the date of the order of the Product, unless otherwise stipulated to the customer before the order is placed and prior to the final validation of the order. In this case, the Seller will indicate to the customer an estimated delivery date range.In the event of late delivery, the customer may contact the Seller\u2019s customer service department, whose contact details are indicated in the &#8220;Contact&#8221; section of the website and by selecting the subject corresponding to his or her request.<\/p>\n<h4>4. Shipping cost<\/h4>\n<p>At <strong>Mantion NA Inc<\/strong>, the delivery charges are different according to the carrier and the provinces. Here are the shipping rates:<br \/>\n<div class=\"shipping-rates__listing\"><div class=\"accordion shipping-rates__single\" id=\"accordeon-0\"><div class=\"shipping-rates__single--question\" id=\"heading-0\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-0\" aria-expanded=\"false\" aria-controls=\"collapse-0\">Alberta<\/button><\/div><div id=\"collapse-0\" class=\"collapse\" aria-labelledby=\"heading-0\" data-parent=\"#accordeon-0\"><div class=\"shipping-rates__single--reponse\"><div>Free shipping : 0.00 $CAD<\/div><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-1\"><div class=\"shipping-rates__single--question\" id=\"heading-1\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-1\" aria-expanded=\"false\" aria-controls=\"collapse-1\">British Columbia<\/button><\/div><div id=\"collapse-1\" class=\"collapse\" aria-labelledby=\"heading-1\" data-parent=\"#accordeon-1\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-2\"><div class=\"shipping-rates__single--question\" id=\"heading-2\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-2\" aria-expanded=\"false\" aria-controls=\"collapse-2\">Manitoba<\/button><\/div><div id=\"collapse-2\" class=\"collapse\" aria-labelledby=\"heading-2\" data-parent=\"#accordeon-2\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-3\"><div class=\"shipping-rates__single--question\" id=\"heading-3\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-3\" aria-expanded=\"false\" aria-controls=\"collapse-3\">New Brunswick<\/button><\/div><div id=\"collapse-3\" class=\"collapse\" aria-labelledby=\"heading-3\" data-parent=\"#accordeon-3\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-4\"><div class=\"shipping-rates__single--question\" id=\"heading-4\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-4\" aria-expanded=\"false\" aria-controls=\"collapse-4\">Newfoundland and Labrador<\/button><\/div><div id=\"collapse-4\" class=\"collapse\" aria-labelledby=\"heading-4\" data-parent=\"#accordeon-4\"><div class=\"shipping-rates__single--reponse\"><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-5\"><div class=\"shipping-rates__single--question\" id=\"heading-5\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-5\" aria-expanded=\"false\" aria-controls=\"collapse-5\">Northwest Territories<\/button><\/div><div id=\"collapse-5\" class=\"collapse\" aria-labelledby=\"heading-5\" data-parent=\"#accordeon-5\"><div class=\"shipping-rates__single--reponse\"><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-6\"><div class=\"shipping-rates__single--question\" id=\"heading-6\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-6\" aria-expanded=\"false\" aria-controls=\"collapse-6\">Nova Scotia<\/button><\/div><div id=\"collapse-6\" class=\"collapse\" aria-labelledby=\"heading-6\" data-parent=\"#accordeon-6\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-7\"><div class=\"shipping-rates__single--question\" id=\"heading-7\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-7\" aria-expanded=\"false\" aria-controls=\"collapse-7\">Nunavut<\/button><\/div><div id=\"collapse-7\" class=\"collapse\" aria-labelledby=\"heading-7\" data-parent=\"#accordeon-7\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 199.00 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-8\"><div class=\"shipping-rates__single--question\" id=\"heading-8\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-8\" aria-expanded=\"false\" aria-controls=\"collapse-8\">Ontario<\/button><\/div><div id=\"collapse-8\" class=\"collapse\" aria-labelledby=\"heading-8\" data-parent=\"#accordeon-8\"><div class=\"shipping-rates__single--reponse\"><div>Free shipping : 0.00 $CAD<\/div><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-9\"><div class=\"shipping-rates__single--question\" id=\"heading-9\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-9\" aria-expanded=\"false\" aria-controls=\"collapse-9\">Prince Edward Island<\/button><\/div><div id=\"collapse-9\" class=\"collapse\" aria-labelledby=\"heading-9\" data-parent=\"#accordeon-9\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-10\"><div class=\"shipping-rates__single--question\" id=\"heading-10\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-10\" aria-expanded=\"false\" aria-controls=\"collapse-10\">Quebec<\/button><\/div><div id=\"collapse-10\" class=\"collapse\" aria-labelledby=\"heading-10\" data-parent=\"#accordeon-10\"><div class=\"shipping-rates__single--reponse\"><div>Free shipping : 0.00 $CAD<\/div><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-11\"><div class=\"shipping-rates__single--question\" id=\"heading-11\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-11\" aria-expanded=\"false\" aria-controls=\"collapse-11\">Saskatchewan<\/button><\/div><div id=\"collapse-11\" class=\"collapse\" aria-labelledby=\"heading-11\" data-parent=\"#accordeon-11\"><div class=\"shipping-rates__single--reponse\"><div>Free shipping : 0.00 $CAD<\/div><div>Purolator : 14.99 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><\/div><\/div><\/div><div class=\"accordion shipping-rates__single\" id=\"accordeon-12\"><div class=\"shipping-rates__single--question\" id=\"heading-12\"><button class=\"shipping-rates__single--toggle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12\" aria-expanded=\"false\" aria-controls=\"collapse-12\">Yukon<\/button><\/div><div id=\"collapse-12\" class=\"collapse\" aria-labelledby=\"heading-12\" data-parent=\"#accordeon-12\"><div class=\"shipping-rates__single--reponse\"><div>Purolator : 59.00 $CAD<\/div><div>Purolator Express Pack : 9.99 $CAD<\/div><div>Free shipping : 0.00 $CAD<\/div><\/div><\/div><\/div><\/div><br \/>\nSales tax is charged according to the province or territory to which the item is shipped.<\/p>\n<h4>5. Items damaged in transit<\/h4>\n<p>If the packaging is damaged in any way upon arrival of the <strong>Product<\/strong>, please contact the <strong>Seller <\/strong>immediately at <a href=\"tel:+14505291315\">1 (450) 529-1315<\/a> or <a href=\"tel:+18557543187\">1 (855) 754-3187<\/a> or by email at <a href=\"mailto:contact.ca@slidup.com\">contact.ca@slidup.com<\/a>.<\/p>\n<h4>6. Questions<\/h4>\n<p>For any other questions about the delivery of your order, please contact the <strong>Seller<\/strong> at <a href=\"tel:+14505291315\">1 (450) 529-1315<\/a> or <a href=\"tel:+18557543187\">1 (855) 754-3187<\/a> or by email at <a href=\"mailto:contact.ca@slidup.com\">contact.ca@slidup.com<\/a>.<\/p>\n<h2>9. Returns<\/h2>\n<h4>1. General enquiries<\/h4>\n<p>The <strong>Customer<\/strong> must return the <strong>Product<\/strong> to the <strong>Seller<\/strong> within 30 days of sending his decision to withdraw or of reporting a non-conformity:<\/p>\n<p style=\"padding-left: 40px;\">At the following address:<br \/>\n<strong>Mantion NA Inc<\/strong><br \/>\n360 du S\u00e9minaire Blvd. #12<br \/>\nSaint-Jean-sur-Richelieu, Que.<br \/>\nCanada &#8211; J3B 5L1<\/p>\n<p>Correctly protected in its original packaging (undamaged, broken or soiled) together with any accessories, operating instructions and documentation.<\/p>\n<p>Accompanied by the sales invoice to enable the <strong>Seller<\/strong> to identify the <strong>customer<\/strong> (order number, surname, first name, address).<\/p>\n<p>Without the <strong>Product<\/strong> having obviously been used for a long period of time (beyond a few minutes), i.e. provided that the <strong>Products<\/strong> do not bear the mark of prolonged use exceeding the time required for their testing to establish the nature, characteristics and proper functioning of the <strong>Products<\/strong>.<\/p>\n<p>For the status of a claim, please contact the <strong>Seller<\/strong> at <a href=\"tel:+14505291315\">1 (450) 529-1315<\/a> or <a href=\"tel:+18557543187\">1 (855) 754-3187<\/a> or by email at <a href=\"mailto:contact.ca@slidup.com\">contact.ca@slidup.com<\/a>.<\/p>\n<h4><strong>2. Exchange<\/strong><\/h4>\n<p>No exchanges will be made for defective, altered, cut or damaged goods. If the <strong>customer<\/strong> believes that a <strong>Product<\/strong> is defective, the <strong>customer<\/strong> must communicate, without delay, at <a href=\"tel:+14505291315\">1 (450) 529-1315<\/a> or <a href=\"tel:+18557543187\">1 (855) 754-3187<\/a> or by email at <a href=\"mailto:contact.ca@slidup.com\">contact.ca@slidup.com<\/a> and provide details of the <strong>Product<\/strong> and its defect. The <strong>Seller<\/strong> will then evaluate the details of the <strong>Product<\/strong> and will inform the <strong>customer<\/strong> of the measures to follow regarding the shipment of the defective <strong>Product<\/strong> or not.<\/p>\n<p>No exchange will be accepted on products that have been modified or cut at the <strong>customer&#8217;s<\/strong> request.<\/p>\n<p>In the case of an exchange, the <strong>Seller<\/strong> will send the <strong>customer<\/strong> an identical replacement <strong>Product<\/strong> or one of equivalent price and quality.<\/p>\n<h4>3. Shipping<\/h4>\n<p>Here is the address to return a <strong>Product:<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><strong>Mantion NA Inc<\/strong><br \/>\n360 du S\u00e9minaire Blvd. #12<br \/>\nSaint-Jean-sur-Richelieu, Que.<br \/>\nCanada &#8211; J3B 5L1<\/p>\n<p>Refunds do not cover shipping and handling charges shown on the packing slip or invoice. Shipping and insurance costs for all returns must be paid in advance by the <strong>customer.<\/strong> The <strong>customer<\/strong> is responsible for any loss or damage to equipment that occurs during shipment. <strong>Seller<\/strong> cannot guarantee that it will receive the item being returned by the <strong>customer.<\/strong> Shipping and handling charges are non-refundable. Refunds will not include the cost of delivery.<\/p>\n<h2>10. Warranty<\/h2>\n<h4>Our guarantee<\/h4>\n<p>Within the framework of the manufacturer&#8217;s warranty (variable from 1 to 5 years according to the <strong>Products),<\/strong> <strong>Mantion NA<\/strong>, according to your choice, undertakes either to reimburse the <strong>customer<\/strong> for the price of the <strong>Product,<\/strong> or to exchange it. Depending on available stocks, the <strong>Seller<\/strong> will replace the <strong>Product<\/strong> for an identical <strong>Product<\/strong> or a <strong>Product of<\/strong> equivalent quality and price. The guarantee also applies in the event of delivery of a <strong>Product<\/strong> that does not conform or that reveals a hidden defect.<\/p>\n<p>The warranty begins on the date of purchase or delivery from the date on the packing slip and applies to any defect in workmanship or operation under normal use and non-conformity of the <strong>Product<\/strong> sold.<\/p>\n<p>The manufacturer&#8217;s warranty covers the exchange of spare parts, excluding labour, transport or travel of a technician. The application of the warranty assumes normal use of the <strong>Product<\/strong> in accordance with the manufacturer&#8217;s recommendations and without the intervention of persons other than those approved by the manufacturer.<\/p>\n<p>The <strong>customer<\/strong> must present the invoice in order to confirm that the <strong>Product<\/strong> complies with its warranty period.<\/p>\n<p>For any questions regarding the warranty, the <strong>customer<\/strong> may contact customer service during business hours Monday to Friday from 8:30 a.m. to 5:30 p.m. Eastern Time.<\/p>\n<p>Email: <a href=\"mailto:contact.ca@slidup.com\">contact.ca@slidup.com<\/a><br \/>\nTelephone: <a href=\"tel:+14505291315\">1 (450) 529-1315<\/a> or <a href=\"tel:+18557543187\">1 (855) 754-3187<\/a>.<\/p>\n<h4>Contractual guarantee<\/h4>\n<p>Certain <strong>Products<\/strong> or services may give rise to a contractual guarantee and this will be indicated on the <strong>Product<\/strong> sheet. These warranties are clearly detailed on their description sheet and no request will be possible to benefit from a warranty that is broader than the one registered.<\/p>\n<p><span style=\"font-weight: 400;\">The contractual guarantee thus granted by <\/span><b>Mantion NA<\/b><span style=\"font-weight: 400;\"> is the one usually granted by the supplier to its <\/span><b>customers<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a problem with a <\/span><b>Product<\/b><span style=\"font-weight: 400;\">, the <\/span><b>customer <\/b><span style=\"font-weight: 400;\">must keep the purchase invoice sent by <\/span><b>Mantion NA<\/b><span style=\"font-weight: 400;\"> and contact customer service through the &#8220;Contact&#8221; section, which will inform him\/her of the steps to follow.<\/span><\/p>\n<h4><strong>Disclaimer of Warranty<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Excluded from the warranty are <\/span><b>Products <\/b><span style=\"font-weight: 400;\">modified, repaired, integrated or added by any other person not authorized by the supplier of the said <\/span><b>Product<\/b><span style=\"font-weight: 400;\">. The warranty shall not apply to apparent defects. The warranty will not cover <\/span><b>Products <\/b><span style=\"font-weight: 400;\">damaged during transport or misuse.<\/span><\/p>\n<h2>11. Force majeure<\/h2>\n<p>In the event of an event of force majeure, such as in particular: pandemics, wars, acts of war, boycotts, strikes, natural disasters, blockages of means of transport, floods, storms, explosions, fires, interruptions of electronic means of communication, shortages of raw materials, delivery may be suspended until the event in question has ceased for a period not exceeding one month. In the event of a suspension of more than one month, the contract may be cancelled automatically subject to 7 days&#8217; notice by either party by registered letter with acknowledgement of receipt.<\/p>\n<h2>12. Miscellaneous<\/h2>\n<p>12.1 In the event that any of the terms of the <strong>Conditions<\/strong> are held to be illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in force.<\/p>\n<p>12.2 The information provided by the <strong>website<\/strong> is binding between the parties. Elements such as the time of reception or transmission, as well as the quality of the data received shall be deemed authentic by priority as appearing on the <strong>Seller\u2019s<\/strong> systems, or as authenticated by the <strong>Seller\u2019s<\/strong> computerised procedures, unless the <strong>Customer<\/strong> provides written proof to the contrary. The scope of the proof of the information delivered by the <strong>Seller&#8217;s<\/strong> computer systems is that given to an original in the sense of a written paper document, signed in a handwritten manner.<\/p>\n<h2>13. Law &#8211; Litigation<\/h2>\n<p>These <strong>Conditions<\/strong> and the contracts &amp; transactions resulting therefrom shall be governed by and construed in accordance with the laws of the Province of Quebec.<\/p>\n<p>In the event of a dispute, the <strong>customer<\/strong> will first contact the <strong>Seller<\/strong> to find an amicable solution.<\/p>\n<p>The <strong>customer<\/strong> is informed that he or she may have recourse to a conventional mediation procedure, with the <em>Office de la protection du consommateur<\/em> or an equivalent, depending on the province or territory.<\/p>\n<p>In the event of a dispute, the parties agree that the courts of the Province of Quebec shall have jurisdiction to hear said dispute. The parties agree that the competent judicial district shall be that of Saint-Jean-sur-Richelieu, unless the Law stipulates a separate rule of public order.<\/p>\n<p>In no event shall <strong>Seller<\/strong> be liable for any injury, loss, claim, damage, special, exemplary or punitive damages, direct, indirect, incidental or consequential damages of any kind (including, but not limited to, lost profits or lost savings), even if the cause of action is in contract, tort, strict liability, or any other factor arising out of any use or activity related to the use of the <strong>website,<\/strong> the content from.<\/p>\n<h2>14. Pre-contractual information &#8211; Acceptance by the customer<\/h2>\n<p>The customer acknowledges having been informed, prior to placing his order, in a legible and comprehensible manner of the present <strong>Conditions.<\/strong><\/p>\n<p>The fact for a natural person (or legal entity) to order on the website implies full and complete adhesion and acceptance of the present <strong>Conditions,<\/strong> which is expressly recognized by the <strong>customer,<\/strong> who renounces, in particular, the right to rely on any contradictory document, which would be unenforceable against the <strong>Seller.<\/strong><\/p>\n<p>Thank you for your understanding,<\/p>\n<p>See you soon on <a href=\"https:\/\/www.slidup.com\/ca\">www.slidup.com\/ca<\/a>!<\/p>\n<p><em>The SLID\u2019UP Team<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1.Introduction These General Terms and Conditions of Sale apply (&#8220;Conditions&#8220;), without restriction or reservation, to all sales concluded by Mantion NA Inc (&#8220;Seller&#8220;) with non-professional buyers (&#8220;customers or clients&#8220;) wishing to acquire the products offered for sale by the Seller (&#8220;Products&#8220;) on the www.slidup.com\/ca website (&#8220;website&#8220;). In particular, they specify the condition of orders, payments, &hellip; <a href=\"https:\/\/www.test.slidup.com\/ca\/en\/terms-and-conditions\/\">Continued<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1786","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and conditions - SLID&#039;UP by MANTION Canada<\/title>\n<meta name=\"description\" content=\"Discover our website&#039;s terms and conditions. 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